Amman - More than two million electronic transactions have been processed through the comprehensive government service centers as of mid-September, the Ministry of Digital Economy and Entrepreneurship announced on Monday.
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The ministry, which oversees the development of these centers across 15 governorates, said the initiative aligns with Royal directives aimed at streamlining procedures and easing access to government services for citizens.
The centers are a key element of the government’s public sector reform plan, designed to enhance service delivery and ensure greater integration of public services.
Built in collaboration with several government institutions, the centers introduce a new model for providing priority government services. The ministry noted that the centers emphasize innovation and high-quality service, offering citizens access to various essential services under one roof.
The first center was established in Muqableen, with subsequent branches opening at Queen Alia International Airport, Irbid, and Tafileh, along with the recent trial opening of a center in Aqaba. The ministry plans to launch additional centers in Karak and Ma'an by the end of the year.
These centers aim to cater to all citizens by offering swift, reliable services at a single location. Utilizing cutting-edge technology, the centers prioritize customer satisfaction and continuously improve their offerings based on user feedback.
Currently, the Muqableen branch offers 122 government services from 28 institutions, while the Queen Alia International Airport branch provides 47 services from 19 institutions. The Irbid center delivers 113 services across 27 institutions, and the Tafileh branch offers 86 services through 21 institutions.
All centers operate from 9 a.m. to 7 p.m., with select services available from 7 p.m. to midnight. The airport branch operates around the clock, offering services 24 hours a day, seven days a week.
The ministry further indicated that additional government institutions and services would be incorporated into the centers in phases, prioritizing customer needs.
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