AMMAN — Over the last few days, residents have complained over social media regarding difficulties with registration and use of the new e-government service gateway application,
Sanad. As a result, the Ministry of Digital Economy and Entrepreneurship is working on upgrading the application in the coming days.
اضافة اعلان
Many residents shared their concerns over government-imposed fines for those who do not download the application by pointing out that it does not work efficiently and needs modifications.
This comes after the importance of downloading the application has been emphasized due to a defense order issued by Prime Minister
Bisher Al-Khasawneh.
This order obligated malls, restaurants, cafes, hotels, and other private sector establishments not to allow anyone to enter unless they are permitted to be there per the Sanad application.
The application indicates if a person has taken the first dose of the COVID-19 vaccine or has a negative
PCR test, valid for 72 hours only.
As a result of these complaints, Shorouq Hilal, the
Ministry of Digital Economy and Entrepreneurship spokesperson, told
Jordan News that “a new version of Sanad application will be released very soon.”
Hilal added: “The new version will satisfy everyone. It will be user-friendly and aims to help anyone using the application by making it simple and functioning without any technical obstacles.”
“Programmers are working tirelessly on it every day,” she said and continued: “If anyone faces any difficulty in accessing the application, they should not hesitate in calling us and informing us about the problem they face, at any time.”
She added that as of now, residents and citizens do not have to register using the application to authenticate their personal documents. Instead, they can scan it directly from the home page of the application without having to register.
“This would help them in benefiting from the application easily, with no obstacles,” she said.
Hilal shared the importance of user experience and accessibility to the application as “It (the application) is made for everyone, and when people get to know it more, they will find it an important application. Especially because through it they can conduct their governmental transactions easily and quickly.”
It is worth mentioning that the Sanad application is rated 1.2 out of 5 on Google Play Store. However, according to local media outlets, it has had tens of thousands of users since it was launched and is expected to have millions of users in the upcoming days.
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