According to the Ministry of Digital Economy and Entrepreneurship, a total of 1,614,772 Jordanians have activated their digital identity through the “Sanad” app to date.
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The ministry stated that the update of services through the Sanad app is ongoing, noting an increasing demand for digital ID activation. The app offers access to a wide range of government services provided by various public institutions.
Previously, the ministry announced that the option to postpone military service documentation has been made available on a trial basis through the Sanad app, in coordination with the Jordanian Armed Forces.
The annual report on the Economic Modernization Vision 2024, issued in February 2025, highlighted key achievements in the information technology sector during 2024. Among them was the digitalization of 1,530 cumulative government services, accounting for 64% of all public services.
The government initially launched the “Sanad” app in February 2020 as part of the fifth executive package of the national economic program aimed at supporting e-government services and improving the business environment. Several updates have since been made to address early challenges faced by the app.
Sanad allows users to access services with a unified username and password, instead of managing multiple credentials for different government platforms. To activate the digital ID, users must either visit a Sanad station or activate it through their bank account using a supported banking app, which enables ID activation without needing to visit a physical station.
The government aims to reach 3.5 million activated digital identities and complete the automation of all government services by 2025, in line with the public sector modernization plan announced earlier.
— (Al-Mamlaka)