AMMAN — The
Central Bank of Jordan (CBJ) has taken action to
protect customers of basic bank accounts by issuing a circular to operating
banks, directing them to refrain from charging
additional fees or commissions
beyond the limits specified in the relevant guidelines.
اضافة اعلان
The move comes in response to observations raised during a
recent survey conducted by the
Central Bank, which aimed to gauge the
satisfaction levels of individuals with basic bank accounts, a local media
outlet reported.
Survey findings
In an effort to promote transparency and address customer
concerns, CBJ has publicly shared the survey's findings.
Several important observations emerged, shedding light on
the experiences of customers with licensed banks in Jordan. Among the issues
identified were instances where
ATM cards issued by certain banks failed to
function at the issuing bank's own branches, while still being operational at
other banks.
Additionally, account closures occurred without prior
notification to customers, causing inconvenience and potential financial
disruptions.
ATM problems
The survey also highlighted technical problems with specific
ATMs, raising concerns among account holders. Another significant finding was
the lack of notifications provided to customers regarding withdrawals,
deposits, or transfers originating from the
Ministry of Social Development.
Customers expressed frustration at the absence of crucial information regarding
their financial transactions.
Moreover, the survey revealed limitations in electronic
banking services and electronic payment options. Customers reported the
unavailability of services such as water and electricity bill payments, as well
as the popular
CliQ service.
Transfer delays
Delays in receiving transfers were also noted in the survey,
causing inconvenience and potential financial strain for customers.
Additionally, a commission of JD1 was deducted for cash withdrawals made at the
branch, despite the established commission rate of 500 fils for each withdrawal
operation, applicable only after exceeding the monthly limit of free
withdrawals.
Furthermore, it was observed that a commission of JD1.5 was
deducted when transferring national assistance entitlements to customers'
accounts, adding an additional financial burden for those relying on such
benefits.
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