AMMAN — Infobip, a global communications and
leading customer experience platform, announced Tuesday that it signed a
strategic partnership agreement with the leading
Middle East and Africa
telecoms operator Zain Jordan, according to a press statement.
اضافة اعلان
The agreement comes
as part of Zain’s technology innovation plans to bring the latest in digital
transformation solutions to companies in Jordan.
Zain is set to
include Infobip’s cloud communication solutions in its “Zain Business” services
package, and re-launch it to the local Jordanian market under the Zain Jordan
brand.
Zain Jordan’s
customers will now benefit from Infobip’s unified platform which includes a
digital contact center, customer engagement messaging tools,
artificially intelligent (AI) driven chat-bots, and a full-stack of individually
programmable communications channels, all of which will allow Zain to offer
advanced communications solutions that improve customer experience across
multiple channels.
Through this
service, Zain will allow its local business customers to connect with end
customers in a fast, reliable way, securely and on their preferred channels.
The agreement was
signed by
Zain CEO Fahed Al-Jasem and Infobip CEO Silvio Kutić during the MWC
Barcelona 2022 World Mobile Exhibition and Conference, which took place in
Barcelona from February 28 to March 3.
This partnership
further cements Zain’s leadership in the communications market, business
solutions, and digital services, alongside Infobip’s extensive global
experience in creating multiple solutions for digital communication channels.
By activating the full Infobip platform for cloud services and introducing it
to the local market, the partnership will help companies meet the needs of today’s hyper-connected customers.
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