SAN FRANCISCO, United States —
Uber said Friday it was investigating a
“cybersecurity incident,” declining to comment on reports a young hacker had
gained access to the ride-hailing company’s computer network.
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Uber put out word
of the breach late Thursday in a tweet, and a hacker claiming to be 18 years
old then posted screenshots taken from inside Uber computers.
“He says that he
simply — having already determined a valid username and password — tricked an
Uber staff member into granting him access to internal systems,” independent
cybersecurity analyst Graham Cluley said at his website.
Online comments
purported to be by the hacker indicated he targeted an Uber employee with
notifications for more than an hour, then reached out to the worker via
WhatsApp claiming to be member of the company’s tech support team.
“Many other
companies are probably at risk of falling for a similar trick,” Cluley said.
Uber said Friday
that its services were all operational and that it had “no evidence that the
incident involved access to sensitive data” such as users’ trip history.
Employee software
tools shut down as a precaution were being gradually restarted, the San
Francisco based company added.
“There’s a reason
cybersecurity experts say that the human is often the weakest link,” said Ray
Kelly, a fellow at Synopsys Software Integrity Group in Silicon Valley.
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