Refugees and host communities — perceptions and the way forward

refugees camp
(Photo: AFP)
Jordan has a rich heritage of hosting refugees from Palestine, Iraq, Yemen, Sudan, and Somalia, among others. However, the largest number of refugees are from Syria, estimated at a staggering 1.4 million, of which some 655,500 refugees are registered with the UNHCR. اضافة اعلان

While Jordan appears in some global and regional statistics in terms of the number of refugees it is hosting, it is not an exaggeration to say that Jordan’s role is rather under-appreciated in the dominant humanitarian narratives. We, the authors, have been involved in a research that focuses on the perceptions of host communities, as well as of the Syrian refugees, regarding the latter’s integration in Al-Mafraq which hosts the second largest number of Syrian refugees (more specifically 25.2 percent of Syrian refugees, around 169,836 in total) after Amman, which hosts 29.7 percent of Syrian refugees (totaling around 200,702). Our research shows that some tensions are bubbling up within the Jordan community since the arrival of Syrian refugees.

We observed in our study both positive and negative opinions among both host communities and refugees. There is overwhelming sympathy toward the refugees due to religious, linguistic, and cultural similarities, but there is also growing frustration amongst some sections of society. This is largely due to the impact of the economic burden of hosting a very large number of refugees. The perceived loss of employment opportunities among the locals plays a massive role in this regard.

Some degrees of anger and agitations were also expressed by the host communities in view of the repeatedly highlighted fact that Jordan has severe resource limitations. Many agreed that the world should do more to help. The responsibility of hosting Syrian refugees should not be solely placed on Jordanians.

Humanitarian workers said that the frustration level is very high since there was a huge reduction in the support from the international community for both Syrian refugees and the host community. They also said that the aid program helps deal with the problem over the short term, stressing that the solution to the crisis needs the strong political will of all major stakeholders.

Jordanians’ hospitality and goodwill should not be overstretched in dealing with the refugee crisis, as it could become a long-term problem and potentially reduce willingness of Jordanians to host refugees at all.

The current social tensions are bubbling at a manageable level. Adding more pressure and long-term problems could lead to an outburst of social tensions, which could be highly damaging and difficult to manage.
Evidence on the ground suggests that cash assistance programs and food stamps were very effective in reducing poverty among Syrian refugees, but our respondents question whether humanitarian response alone is sufficient to meet the current needs of Syrian refugees in Jordan.
We found that the host communities in Jordan are aware of the huge negative impact of the Syrian crisis and the need to support Jordan to manage the refugees to avoid any future conflict between refugees and the host community.

Jordan is burdened with extreme water scarcity, and the challenges related to this have been aggravated by the influx of refugees since 2011. Economic struggles are another issue Jordan continues to be held back by. The huge influx of refugees puts additional strain on the economy, which records an average of 2.2 percent annual GDP growth.

A report prepared by the UNHCR and the World Bank Group (WBG) highlighted the limitations of current policies and approaches designed to manage the refugee situation in Jordan in the medium and long term.

Evidence on the ground suggests that cash assistance programs and food stamps were very effective in reducing poverty among Syrian refugees, but our respondents question whether humanitarian response alone is sufficient to meet the current needs of Syrian refugees in Jordan.

What about supporting the host community and mitigating the negative effects that are caused by the Syrian crisis?

While Jordan is not yet witnessing high-level anti-refugee rhetoric, the change in perceptions of the host community (and of the refugees) could soon become deeply damaging, particularly if the current issues are not given immediate attention by  the future government, NGOs, and international community policies concerning the refugees.

A major policy shift in dealing with the refugees is clearly needed for the long-term solutions to minimize brewing tensions that could turn into social discord in the Jordanian society.

While the ordinary Jordanians have been extremely supportive of the refugees, the responsibilities now falls largely on the international community and national governments.


Palash Kamruzzaman is senior lecturer in social policy at South Wales Business School, University of South Wales, UK. [email protected].

Hanaa Albanna is senior social researcher at Faith Regen Foundation, London. [email protected].

Najah Al Shanableh is assistant professor, Computer Science Department, Al Al al-Bayt University.

Mohammad Alhadab is associate professor in accounting, Al al-Bayt University.



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