VIRTUAL REALITY meetings, $7,000 all-in-one kits and digital
hot desking: Big Tech is rolling out premium tools as the work-from-home era
looks set to last well beyond the pandemic.
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But experts warn that while top-of-the-line features may
benefit privileged Americans, millions of others can barely access remote work
tools already available.
Facebook has unveiled online “workrooms” for users of its
Oculus virtual reality gear, and Google showed off interactive conferencing
displays, declaring the “hybrid” mix of in-person
and remote work is here to stay.
Yet outside of Silicon Valley and other urban centers, basics
like a fast internet connection and proficiency in remote tech is beyond the
reach of tens of millions in the US.
“For many people,
being able to work from home is still a luxury,” said Michelle Burris, a senior
policy associate at progressive think tank The Century Foundation.
One reason is access to high-speed connections, with advocacy
group BroadbandNow saying in a May report that 42 million Americans – about 13
percent of the population – cannot get broadband internet.
Another problem is equipment as many workers have to buy
their own.
Take the example of Patricia McGee in Texas – a 39-year old
mother of four who switched from an Amazon warehouse job to remote customer
service work for another company when pandemic lockdowns hit about 18 months
ago.
She had to plunk down $2,000 to get a computer, not to
mention the price of internet and the process of installing software and
updates. “Not everybody can afford a computer. So it’s taking jobs from people
that can’t (buy one) or actually don’t have the skills (to use one),” she told
AFP.
Her machine broke a few days ago and because she had
exhausted her paid time off, McGee can’t work or make money until her computer
is back online. The digital divisions exposed by the pandemic are well-
documented with striking examples like families using the wireless internet at
fast food restaurants so their children could attend school online.
As schools and workplaces have, in many areas, moved gradually
back toward in-person activity, some inequalities have been eased. But a
percentage of workers have come to appreciate the flexibility and utility of a
“hybrid” mix where they can work from home sometimes.
“It’s one of these
innocuous seeming things that looks like it’s convenience but it can be –
unless we really address and acknowledge it – another tool for increasing
inequality,” said Monica Sanders, a Georgetown University professor.
Sanders noted that this is different than other technological
developments, like the latest smartphone or even having a videocassette player
when the machines revolutionized home entertainment. They didn’t “impact your
earning power or where you live or how you work,” she said.
The change in how people work has not gone unnoticed for
employers, with digital skills for zoom presentation or remote management tools
working their way into job ads. Author and remote work expert Rhiannon Payne
said virtual reality will become as normal a part of how people do their jobs
as cell phones and laptops.
She agreed the risks of excluding people cannot be ignored,
but also that high tech tools can make life better. “Companies are trying to
find ways to make remote work genuinely easier and to help us increase
connections with our colleagues,” she told AFP.
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