Email replies that
show up a week later, ambiguous text messages, video chats full of “oops sorry
no you go” and “can you hear me?”, and weird punctuation you cannot make heads
or tails of. Is it any wonder communication takes us so much time and effort to
figure out? How did we lose our innate capacity to understand each other?
اضافة اعلان
Humans rely on
body language to connect and build trust, but with most of our communication
happening from behind a screen, traditional body language signals are no longer
visible — or are they?
In
Digital Body Language, Erica Dhawan, a go-to thought leader on collaboration and a
passionate communication junkie, combines cutting-edge research with engaging
storytelling to decode the new signals and cues that replaced traditional body
language across genders, generations, and cultures. In real life, we lean in,
uncross our arms, smile, nod, and make eye contact to show we listen and care.
Online, reading
carefully is the new listening. Writing clearly is the new empathy. And a phone
or video call is worth a thousand emails.
Digital Body
Language will turn your daily misunderstandings into a set of collectively
understood laws that foster connection, no matter the distance. Dhawan
investigates a wide array of exchanges from large conferences and video
meetings to daily emails, texts, IMs, and conference calls and offers insights
and solutions to build trust and clarity for anyone in our ever-changing world.
Reviews
“This book is a
welcome and practical guide to the ways in which we need to rethink how we
interpret on-screen and inbox behavior. Developing a common digital body
language will help everyone while also
opening a path to better ways for all of us to relate to one another and create
a sense of inclusion and belonging.” — Financial Times
“Fascinating,
helpful, and engaging … Dhawan offers this timely book on digital body language
and creative ways to foster inclusion and belonging in digital communications
in the workplace.” — Booklist
“Dhawan’s
high-energy advice comes right on time. Anyone trying to find their way through
the new normal of office life will learn something from this real-world guide
to respectful, productive communication.” — Publishers Weekly
“Non-verbal cues
are vital to understanding each other. Now that so much communication happens
online — and with the massive shift to distance learning and remote
workplaces--we need
Erica Dhawan’s book more than ever.” — Sheryl Sandberg, COO of Facebook and
founder of Lean In and Option B
“One of the most
common problems in digital life is that the intended message gets lost in
translation, and we get trapped in an ongoing game of telephone. Erica Dhawan
has compelling solutions to help us send and receive the right signals.” — Adam
Grant, New York Times bestselling author of Think Again and Originals, and host
of the TED podcast WorkLife
About the Author
Erica Dhawan is a
globally recognized leadership expert and keynote speaker helping organizations
and leaders innovate faster and further, together. Erica has spoken to
organizations worldwide and enterprises that range from the
World Economic Forum US and global Fortune 500 companies to associations, sports teams, and
government institutions.
Named as one of
the top management professionals around the world by Global Gurus, she is the
founder and CEO of Cotential — a company that has helped leaders and teams
leverage 21st century collaboration skills globally. Her writing has appeared
in dozens of publications, including Fast Company and Harvard Business Review.
She has an MPA
from Harvard Kennedy School, MBA from MIT Sloan, and BS from The Wharton
School.
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