AMMAN —
Royal Jordanian Airlines (RJ) CEO Samer Al-Majali said on Monday that the
company is keen to reduce the burden of delays and cancelations of flights on
passengers as much as possible, by, for example, notifying them ahead of time
in case of delays, Al-Mamlaka TV reported.
اضافة اعلان
At the same time,
the company secures bookings for passengers on alternative flights, either on
RJ or on other airlines, he said, stressing that “the company is responsible
for any delay or cancellation of flights, regardless of the cause”.
Any charges related to change of reservations and
accommodation, among others, are also waived, Majali said, adding that RJ bears
such costs to lessen the burden on travelers.
He pointed out that
the company fully covers the costs and that passengers should provide the
necessary receipts.
Majali said that the company has an automatic system
for communicating with travelers, via cell phones or email, but when travelers
are booked through partner tourism and travel agents, contact information is
not provided, and since tourism and travel agencies usually finish work around
7pm, it is difficult to contact them about changes to or cancellations of the
RJ flights.
In the event of a
delay, he reiterated, the company attempts to secure the traveler’s last
destination, not only on RJ aircrafts,
but on other airlines as well.
The pandemic is
responsible for the scarcity of human resources, Majali said; among the
measures taken to cope with its repercussions, there were “voluntary
discharges”, with some 500 employees laid off during the pandemic because there
were no flights at all, and zero revenues, but the costs of personnel and
aircraft continued.
He said that some 150–200 flight attendants will join the
company soon; their number now stands at 450.
Read more Business
Jordan News
.jpg)
.jpg)
